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You would or course be surprised even shocked because you would have put things in place to ensure that you where leading and managing the team well. Once you express that you would be surprised you could then:
1. Ask if their where any particular examples.
2. List the things you would have in place to ensure that individually and collectively the team felt they where managed and led. Such as:
a. Regular team meetings – where everyone has the opportunity to give feedback and where you have the opportunity.
b. Regular one to one sessions – where you have a chance to get close to your team members.
c. Periodic review of work done – with out micromanaging your team.
d. Yearly formal appraisals where tasks are set followed through with formal quarterly reviews.
The above demonstrates to the interviewer how you would manage your team so that such a situation would not occur.
However if such a complaint surfaced and your line manage agreed with the complaint then you could suggest you work with your line manager to put an action plan together in order to get things back on track.
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